Privacy Statement

How we protect your personal information

Last Updated: 18 November 2025

Fresh Ground Eltham ("we", "our", or "us") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Book activities through our website
  • Contact us via email or contact forms
  • Sign up for newsletters or updates
  • Make a donation

This information may include:

  • Name and contact information (email address, phone number)
  • Payment information (processed securely through PayPal)
  • Booking details and preferences
  • Any other information you choose to provide

2. How We Use Your Information

We use the information we collect to:

  • Process and manage your activity bookings
  • Send booking confirmations and updates
  • Respond to your inquiries and requests
  • Process donations and payments
  • Improve our website and services
  • Send you newsletters or updates (with your consent)
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing (PayPal) and email services
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Payment information is processed securely through PayPal, and we do not store your full payment card details on our servers.

5. Your Rights

Under UK data protection laws, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Restriction: Request restriction of processing of your information
  • Data Portability: Request transfer of your information to another service
  • Objection: Object to processing of your information
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Booking information is retained for administrative purposes and may be kept for up to 1 year for accounting and legal compliance.

7. Children's Privacy

Our services are directed to individuals of all ages, including children. When we collect information about children, we do so with appropriate safeguards. Parents or guardians should contact us if they have concerns about their child's information.

8. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on this page and updating the "Last Updated" date. You are advised to review this Privacy Statement periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Statement or our data practices, please contact us:

Fresh Ground Eltham

Run by Eltham Green Community Church

Email: coffeehouse@freshgroundeltham.co.uk

For data protection inquiries, please include "Data Protection" in your subject line.